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Si Chen

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Top Stories by Si Chen

In this presentation, Si Chen will discuss the key trends in the enterprise software sector, including vendor consolidation, on-demand delivery, and the transition to a Service Oriented Architecture, and how they are creating opportunities for open source applications.  He will then showcase opentaps, the Open Source Enterprise Applications Suite (www.opentaps.org).  opentaps is a Java open source application suite with ERP, CRM, Manufacturing, eCommerce, and Supply Chain Management features which is built around SOA and can be deployed on any database or platform.  The presentation concludes with a disucssion of future opportunities for open source software in the applications sector. ... (more)

Social Media, Networking, and Networks

Eric Qualman’s talk in Atlanta earlier this month got me thinking some more.  I started to play with words: “social media,” “social network,” “networking”…what did it all mean?  Interestingly enough, after a while the words themselves revealed a pattern.  Here are my notes on hotel stationery which I’d like to share with you. Let me show you with an all-too-LA example: In the age of television, media was how content was transmitted: cable, satellite content was the shows networks like ABC, NBC, HBO, and ESPN bundled the content and broadcast them over media to viewers, who used... (more)

Android vs iPhone: A User-Happiness War

A recent GigaOM post about iPhone’s momentum vs Android was interesting, because it suggests that the Laws of Software may have been overturned. Since the early days of the PC, the software industry has operated according to a pattern described in Michael Cusumano’s classic The Business of Software: The successful software companies are the ones which gathered the largest number of users.  The best practitioners were Microsoft and, later, Google.  Both followed similar strategies: lower costs, add distribution partners, add users, and branch into related products. Apple was the o... (more)

Quick Comparison of eCommerce Platforms

eCommerce Journal on Ulitzer We’ve been working on an integration of the Magento e-commerce platform for opentaps Open Source ERP + CRM, and some of our long-time users have also talked about integrating opentaps with Spree. I took a quick look at both and make some notes about them. Since we’re not developers of or service providers for either one,  and we plan to support integration with both in opentaps, I hope you’ll consider this an unbiased if somewhat “bird’s eye” comparison of Spree vs. Magento. Spree Spree is lightweight and easy to use, and the user interface for both t... (more)

A Brief History of CRM

This is actually pretty cool: a timeline history of CRM, from Software Advice.  From the early days of the PC: To our much heralded (hyped?) social web 2.0 future: It’s fun to trace the history of technology and Customer Relationship Management applications: Early 1980’s: Personal Computers -> ACT!, desktop single user sales automation software, 1986 Late 1980’s: Client/Server -> Siebel, multi-user CRM, 1993 1995: Netscape and the Internet -> Salesforce.com, web-based CRM, 1999 2010: Web 2.0 and Cloud Computing -> ? What, indeed, will the future bring?  Even bigger changes. If y... (more)