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Si Chen

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Top Stories by Si Chen

This is actually pretty cool: a timeline history of CRM, from Software Advice.  From the early days of the PC: To our much heralded (hyped?) social web 2.0 future: It’s fun to trace the history of technology and Customer Relationship Management applications: Early 1980’s: Personal Computers -> ACT!, desktop single user sales automation software, 1986 Late 1980’s: Client/Server -> Siebel, multi-user CRM, 1993 1995: Netscape and the Internet -> Salesforce.com, web-based CRM, 1999 2010: Web 2.0 and Cloud Computing -> ? What, indeed, will the future bring?  Even bigger changes. If you’ve used ACT! or GoldMine, you’d probably recognize today’s CRM suites.  Why?  Because customers and how we sell to them haven’t changed much in 30 years. Today, the fundamental concept of “customer” is changing.  That must mean CRM will undergo even more radical change than it has in the l... (more)

opentaps Open Source ERP + CRM Quarterly Update

In this edition of the quarterly update, I’m happy to tell you about the: opentaps 1.4 Release New opentaps.org website, forum, and training video store opentaps-Magento integration Development goals for opentaps 1.5 A proof of concept for opentaps 2.0 based on OSGi, Spring dynamic modules, and maven Amicon Technologies and IntegratingWeb join opentaps as opentaps Partners opentaps in China opentaps 1.4 is Released opentaps 1.4 was officially released in March 2010. This release features many new features in CRM, manufacturing, supply chain management, and financial accounting; i... (more)

opentaps Open Source ERP + CRM Update

The first proof of concept application is now available.  This new application is based on Apache Geronimo 3, OSGi Blueprint, and openJPA server side and HTML5/Javascript/CSS client side technologies.  Facebook integration is built into the application: You can try the opentaps v2 Notes application at notes.opentaps.com or see a YouTube video for the new opentaps v2 user interface.  For developer documentation, please see our wiki pages about opentaps 2. Fedex and Endicia Shipping Integration The new opentaps OFBiz FedEx integration module provides FedEx web services integration ... (more)

Has Google Android’s Open Source Business Model Failed?

Yesterday’s WSJ.com video “Tablet Wars: How Are People Using Tablets?” had a shocking statistic: 98% of the web traffic from tablets comes from Apple’s iPad.  Further, most of mobile commerce is from Apple’s iPhone: Translation: No matter what the sales figures for Android, people just aren’t using them.  This is a far cry from the early days, when many thought that an army of Android mobile devices would slay Apple’s mighty iPhone: Source: dailypicksandflicks.com Most importantly, if this is true, then Google’s Android strategy has failed. Google’s strategy with Android is ve... (more)

Our Responsibility: Making the World Better with Technology and Open Communities

What do you say when people ask, “Why do you do your job?” Is it a mix of I’ve-done-it-for-years, I’m-good-at-it, and it-makes-me-money? That’s all fine and good, but please take a moment to think about the bigger picture: Our world is heading to a peak population of 9 billion people within our lifetime.  More than two billion people have no access to drinking water.  Over a billion people live in urban slums. The same skills that you already have — designing and building technology and online communities — could solve problems like these for billions of people.  So as important... (more)